Many drivers picture Buc-ee’s when they think of standout convenience stops, with its massive stores and loyal following. A fresh national survey tells a different story. Meijer, the Midwest grocery chain with attached fuel pumps, earned the highest customer satisfaction score among more than two dozen convenience brands this year. The result highlights how everyday shoppers value clean layouts, reliable rewards, and quick access to fuel without fanfare.
Survey Shifts the Spotlight
The American Customer Satisfaction Index released its 2026 convenience store study on October 6, ranking chains on factors such as store hours, food quality, cleanliness, merchandise selection, and coffee freshness. Meijer climbed five points to an 82 out of 100, securing first place overall. Buc-ee’s landed lower at 77, tied with several other national players. The data shows that regional familiarity and practical perks can outweigh the draw of larger, more theatrical locations for many customers.
A Grocery Name With Hidden Pumps
Shoppers in Michigan, Ohio, Indiana, Illinois, Wisconsin, and Kentucky know Meijer mainly for its supermarkets. Fewer realize the chain operates fueling stations at many sites, and those locations posted the strongest satisfaction numbers in the report. The rewards program added to the appeal, delivering roughly $200 million in customer savings last year. That combination of grocery staples and dependable gas service helped Meijer pull ahead of pure-play fuel retailers.
Regional Standouts and Broader Trends
Sheetz claimed the top spot within the Midwest by a single point over Meijer. Wawa led the Northeast and South, narrowly ahead of Buc-ee’s in the latter region. In the West, Maverik and QuikTrip tied for first. Kwik Trip, last year’s overall leader, fell six points and dropped to third place nationally. Several other chains also saw declines, underscoring how quickly satisfaction can shift when service or selection slips.
What the Numbers Suggest Going Forward
The rankings reflect steady demand for convenience that feels seamless rather than spectacular. Chains that blend fuel with broader retail offerings appear to be gaining ground. As more drivers weigh rewards, cleanliness, and location convenience, the gap between cult favorites and steady performers may continue to narrow.
AI Disclaimer: This article was created with the assistance of AI tools and reviewed by a human editor.